rapid and appropriate response for escalated higher-level problem resolution. Providing advice on both new request system, e-mail, or walk-in, within service level and escalate to responsible agent where applicable ensure resolution by assigned agent within service level. Manage incident until completion. Identify recurring hardware, software network problems within service level and applying applicable process. Install, support agreed availability, resolution within service level and adherence to Occupational Health and Safety
rapid and appropriate response for escalated higher-level problem resolution. Providing advice on both new request system, e-mail, or walk-in, within service level and escalate to responsible agent where applicable ensure resolution by assigned agent within service level. Manage incident until completion. Identify recurring hardware, software network problems within service level and applying applicable process. Install, support agreed availability, resolution within service level and adherence to Occupational Health and Safety
language processing. · A bachelor's degree (NQF Level 7) in Computer Systems or relevant qualification remuneration package will be commensurate with the level of appointment as advertised and in line with the
language processing. · A bachelor's degree (NQF Level 7) in Computer Systems or relevant qualification remuneration package will be commensurate with the level of appointment as advertised and in line with the