Infrastructure group. This position focuses on planning and managing all of the university's campuses' IT infrastructure position's primary emphasis will be on planning and managing the network and security estate of the NWU, including knowledge within the organisation. 3. Project Management PRMG (SFIA Level 5) : Takes full responsibility project management methods and tools. Manages the change control process and assesses and manages risks 8. Configuration Management CFMG (SFIA Level 5): Plans the capture and management of CIs and related
Infrastructure group. This position focuses on planning and managing all of the university's campuses' IT infrastructure position's primary emphasis will be on planning and managing the network and security estate of the NWU, including knowledge within the organisation. 3. Project Management PRMG (SFIA Level 5) : Takes full responsibility project management methods and tools. Manages the change control process and assesses and manages risks 8. Configuration Management CFMG (SFIA Level 5): Plans the capture and management of CIs and related
information technology department on problem areas, managing client expectations. May have supervisory responsibilities KEY RESPONSIBILITIES: Service Desk and Incident Management: Log, analyse, investigate, escalate, monitor agent where applicable by applying the Incident Management Process Assists with escalated service tickets resolution by assigned agent within service level. Manage incident until completion. Identify recurring incidents information technology department on problem areas, managing client expectations Staff Supervision: Orient
information technology department on problem areas, managing client expectations. May have supervisory responsibilities KEY RESPONSIBILITIES: Service Desk and Incident Management: Log, analyse, investigate, escalate, monitor agent where applicable by applying the Incident Management Process Assists with escalated service tickets resolution by assigned agent within service level. Manage incident until completion. Identify recurring incidents information technology department on problem areas, managing client expectations Staff Supervision: Orient
of other languages. · The ability to prioritise, manage and complete several tasks (i.e. multitasking)
of other languages. · The ability to prioritise, manage and complete several tasks (i.e. multitasking)