UNIVERSITY (VANDERBIJLPARK CAMPUS) DIVISION: IT SERVICE DESK DEPARTMENT: INFORMATION TECHNOLOGY POSITION description PURPOSE OF THE POSITION: Provide an advanced Service Desk and information communication technology installation Participate in projects and tasks. KEY RESPONSIBILITIES: Service Desk and Incident Management: Log, analyse, investigate telephone, request system, e-mail, or walk-in, within service level and escalate to responsible agent where applicable Incident Management Process Assists with escalated service tickets and complicated situations. Escalate complex
UNIVERSITY (VANDERBIJLPARK CAMPUS) DIVISION: IT SERVICE DESK DEPARTMENT: INFORMATION TECHNOLOGY POSITION description PURPOSE OF THE POSITION: Provide an advanced Service Desk and information communication technology installation Participate in projects and tasks. KEY RESPONSIBILITIES: Service Desk and Incident Management: Log, analyse, investigate telephone, request system, e-mail, or walk-in, within service level and escalate to responsible agent where applicable Incident Management Process Assists with escalated service tickets and complicated situations. Escalate complex
will be given to candidates from the designated groups, in accordance with the principles of the EE Act
will be given to candidates from the designated groups, in accordance with the principles of the EE Act