installation, maintenance, and support function to internal departmental staff and NWU Users to support their within service level and escalate to responsible agent where applicable by applying the Incident Management escalated tickets to ensure resolution by assigned agent within service level. Manage incident until completion
installation, maintenance, and support function to internal departmental staff and NWU Users to support their within service level and escalate to responsible agent where applicable by applying the Incident Management escalated tickets to ensure resolution by assigned agent within service level. Manage incident until completion