information, and decision support to assist in operations, cost saving initiatives and identify, test and delivery. General: Interaction with team members, operational and contact centre personnel. Ad hoc analysis
information, and decision support to assist in operations, cost saving initiatives and identify, test and delivery. General: Interaction with team members, operational and contact centre personnel. Ad hoc analysis
training requirements for post-rollout platform operation and facilitate client capability building. Translate streams throughout the project lifecycle and operations. Monitor and report on CSAT, MTTD, velocity,
Act as the primary liaison between Technical Operations and the business, fostering strong communication