high-level troubleshooting and system security, and ensures all tasks are undertaken in accordance with reports, guidelines an manuals for all tasks. In parallel to all the above they will be responsible for accountability for times spent and actions taken Attend to all logged support incidents and calls. • Provide standby third party). • Quality monitoring & System Security Management • Manage system capacity and performance level of professionalism and customer service at all times. • Work closely with cross functional teams
members. · Communicating and giving feedback to all relevant internal and external stakeholders. · Attending level 10 and daily stand-up meetings. · Attending all knowledge sharing sessions. · Attending Boiler/Troubleshooting repository as per the company standard. · Ensuring all required documentation are completed on time and Fridays. · Together with the Team Leader/PM, ensure all CR's are delivered timeously. In addition to the follows: • Monitor and ensure that all support calls are attended to and that all tickets are resolved within
technical help, both written and verbal. • Attend to all logged support incidents and calls. • Communicate agreement for issue response/resolution. • Attend to all logged support incidents and calls. • Work closely level of professionalism and customer service at all times. • 24x7 standby. • Manage and perform code systems as required by the customer. • Ensuring all system changes are handed over with the necessary Completion of RCA report when required. • Ensuring all required documentation is completed on time and uploaded
complete and an appropriate solution which covers all the agreed specified tasks and user objectives. Ensure