level Customer support for multiple local/foreign-based clients and any other solution streams that may providing specialist, high-level technical advice, and support for installing, testing, tuning, optimising, diagnosing internally supplied hardware and system software such as operation systems, data (and database) management products, office automation products, embedded systems, and other utility enabling software and related Responsible for high-level troubleshooting and system security, and ensures all tasks are undertaken
will be responsible for the day-to-day 3rd level support and since this is a 24x7x365 environment, he/she required to assist the developers troubleshooting the system. He/she will also form part of a larger team and technical support to customers via various channels such as phone, email, Freshdesk support tickets • both written and verbal. • Attend to all logged support incidents and calls. • Communicate timelines with issue response/resolution. • Attend to all logged support incidents and calls. • Work closely with team lead
engineer is to provide technical advice, choices and solutions and to monitor the work of other developers in world-class Software. Ensure the solution performs efficiently delivering a solution in which throughput rates requirement is achieved or exceeded. Ensure the solution is compatible and effectively/efficiently exchange interoperable solution which can exchange and use information between different solutions not necessarily same environment. Ensure the solution has a high usability factor, the solution can achieve specified goals
responsible for ongoing Development of software solutions together with the team. He/she will work in conjunction also be expected to provide 3rd level product support and will be expected to perform a standby function · Supporting current projects timeously during UAT testing. · Provide 3rd level product support. · Working development timelines. · Maintaining and contributing to system standards. · Ensuring Timesheet is submitted by the above assist the Support Team as follows: • Monitor and ensure that all support calls are attended