will be responsible for the day-to-day 3rd level support and since this is a 24x7x365 environment, he/she technical support to customers via various channels such as phone, email, Freshdesk support tickets • both written and verbal. • Attend to all logged support incidents and calls. • Communicate timelines with issue response/resolution. • Attend to all logged support incidents and calls. • Work closely with team lead and retention by meeting and exceeding customer support service levels. • Maintaining a high level of professionalism
also be expected to provide 3rd level product support and will be expected to perform a standby function · Supporting current projects timeously during UAT testing. · Provide 3rd level product support. · Working the above assist the Support Team as follows: • Monitor and ensure that all support calls are attended Experience working with GIT 5. Back-end, Middleware, Front-end, and/or Mobile Application development experience
recognise the systems flow and the system logically supports user self-learning. Investigates implementation project planning input as required. Ensure that the front-end website architecture and back-end applications maintainable and durable. The solution simplifies support and maintenance through traceability and effective
information. • Gains the cooperation, trust and support of others. • Seeks a win/win solution with the