meet SLOs without breaches. • Own and improve engineering support processes and documentation including Freshdesk • Providing technical training to customers on our products and services. • Working with the Sales products and services. • Maintaining a high level of professionalism and customer service at all times handed over with the necessary documentation and training. • Preventative maintenance—When corrective maintenance experience and certification in Linux • A tertiary Engineering or Computer Science degree or diploma • 2 - 3
timelines with customers while adhering to our service level agreement for issue response/resolution. customer support service levels. • Maintaining a high level of professionalism and customer service at all times • Provide technical support & consultation services on the supported systems as required by the customer handed over with the necessary documentation and training. • Preventative maintenance—When corrective maintenance Python etc. Nice to have Experience: • A tertiary Engineering or Computer Science degree. • Telecommunications
Completing of weekly Timesheet · Attending Udemy training courses · Working closely with Intermediate/Snr parties. Must have Experience. 1. A tertiary Engineering or Computer Science degree. 2. At least 1 - 2