team in Midrand. Field Teams: Monitor Field Team groups for escalations and assistance requests, including identify offline sites/sectors. Alert the Internal NOC group of any offline sites/sectors at the start and end Tower Down group, unless instructed otherwise or unsure of the outage reason. Assist Area Managers by addressing Escalation Management: Ability to handle escalations in the absence of the NOC Manager. Proficiency Proficiency in managing mast team escalations and responses. Node Failures: Quick detection of node failures and
team in Midrand . Field Teams: Monitor Field Team groups for escalations and assistance requests, including identify offline sites/sectors. Alert the Internal NOC group of any offline sites/sectors at the start and end Tower Down group, unless instructed otherwise or unsure of the outage reason. Assist Area Managers by addressing Networks . Basic understanding of PtMP wireless technologies , 5ghz and 2ghz applications
team in Midrand. This role is responsible for managing field teams, comprising field team technicians every day (Project Management) Manage numerous teams and track daily tickets. Manage customer and employee Quality assurance of field teams' work. Performance management of field team technicians. Oversee that teams daily summaries. Closing of tickets. Vehicle management (rentals, inspections etc.) Ensure our tracking and synergy between CE and Field Teams. Tool management. Collaborate with the Head of Customer Engagement