Responding to calls logged by clients Providing remote/telephonic support Scheduling site visits within a client's Service Level Agreement Mean-Time-To-Respond time Resolving an issue within a client's Service Level Agreement Mean-Time-To-Repair time Understanding each client's Service Level Agreeme
Manages project planning and delivery Manage project risks and issues Ensure effective budget control Manage and support project team Effective management of quality and processes Effective reporting and stakeholder management Performs other related duties as assigned Senior Certificate (essential)