the team with the correct status Availability Management and reporting (Server, LAN, WAN) Provide 2nd level technical support to the desktop support team Assist the desktop team where needed and when needed Resolve software, and provide break/fix support, advice, and assistance to users. Provide technical direction to the g. server disk space, certificates that expires Assist with access to WAN, LAN, print, and file services support queries and adhere to all IT Service Management principles accordingly to ITIL framework. Take