business. Responsibilities Daily IT technical desktop level support to the agents in the call centre Handing company desktops and laptops Disables expired accounts by following up with HR monthly on terminations/separations and software matters Timely creates user accounts, user account administration, files rights management
Team Lead responsible for ensuring that the iSON Group's offices and its associated applications are fully reporting (Server, LAN, WAN) Provide 2nd and 3rd level technical support to the desktop support team Assist