the team with the correct status Availability Management and reporting (Server, LAN, WAN) Provide 2nd level technical support to the desktop support team Assist the desktop team where needed and when needed Resolve software, and provide break/fix support, advice, and assistance to users. Provide technical direction to the g. server disk space, certificates that expires Assist with access to WAN, LAN, print, and file services support queries and adhere to all IT Service Management principles accordingly to ITIL framework. Take
Elizabeth Office to provide fast and useful technical assistance on computer systems. The successful candidate point of contact for customers seeking technical assistance over the phone or email Support the remote troubleshooting accounts, user account administration, files rights management and permissions. Responsible for implementation licenses Coordinates with the approval of the manager; timely purchase and installation of IT consumables matters in a timely manner to the relevant IT management personnel to ensure zero to minimal downtime