prominent player in CRM and Contact Centre solutions within the Southern African region, is known for its utilization (application support). Good understanding of call centre environments and equipment. Good understanding
business. ENVIRONMENT: A top cloud CRM and Contact Centre solutions company in Southern Africa would like external applications and APIs, such as contact centres and Asterix. Ensure data integrity, security, and
ENVIRONMENT: A leading provider of cloud CRM and Contact Centre solutions in Southern Africa is seeking to appoint
Firewall / Security Experience Knowledge of Contact Centre Technologies e.g. IP PBX, Genesys, Asterisk – Advantageous
the progress and outcome of high-impact Support calls and contributing to the root cause analysis process to users on the progress of outstanding support calls, including procurement requests. Monitor Systems
C# .Net development experience. Must be a South African citizen. Has a valid Driver's License. (Expire
Business Connectivity and Solutions Support (Tickets/Calls). VoIP Support. Monitor Core Network. Provide Level
and manage queueing (participating in escalated calls as needed). Oversee repository and ensure solutions