Our client, a prominent player in CRM and Contact Centre solutions within the Southern African region, is supporting CRM systems. DUTIES: Remain updated with Standard Operating Procedures and ensure that these are 1st line product support both during and after standard working hours according to the published Standby expectations. Assists with the development of standards, and applies these to track, monitor, report, (application support). Good understanding of call centre environments and equipment. Good understanding
version control, equipment configuration to agreed standards, and general IT support for users. PROBLEM Management Firewall / Security Experience Knowledge of Contact Centre Technologies e.g. IP PBX, Genesys, Asterisk – Advantageous
business. ENVIRONMENT: A top cloud CRM and Contact Centre solutions company in Southern Africa would like external applications and APIs, such as contact centres and Asterix. Ensure data integrity, security, and
the bank, finding exceptions and bringing visibility to drift between expected money in the bank and
ENVIRONMENT: A leading provider of cloud CRM and Contact Centre solutions in Southern Africa is seeking to appoint
the progress and outcome of high-impact Support calls and contributing to the root cause analysis process to users on the progress of outstanding support calls, including procurement requests. Monitor Systems
Business Connectivity and Solutions Support (Tickets/Calls). VoIP Support. Monitor Core Network. Provide Level
deliverables are met in the required quality standards, time. Your tech toolset should include C# WebAPI deliverables are met in the required quality standards, time. Ability to work from test scripts as well
Coding Standards and Best Practices - Ensure that Software Development adheres to coding standards, best
years relevant experience SQL Server, MySQL. • Standards compliance HTML and JavaScript. • Comfortable