Services/RDP environments and experience with a ticket documenting / tracking system. You must have a assigned issues and customer interactions in a ticket documenting / tracking system (JIRA). REQUIREMENTS: Support and Call Centre experience. Experience with a ticket documenting / tracking system. Good telephonic
Business Connectivity and Solutions Support (Tickets/Calls). VoIP Support. Monitor Core Network. Provide
including troubleshooting and incident resolution for tickets escalated by 1st Line Engineers. This includes