including 1st Line Support, Customer Service, Call Centre experience, basic Linux OS commands, SQL/relational certifications. Customer relations, 1st Line Support and Call Centre experience. Experience with a ticket documenting
delivered. Identify the Change Agent network, on-board Change Agents as required. Execute on the change interventions on a continuous basis and through the Change Agent network take corrective actions. Ensure that stakeholders
Firewall / Security Experience Knowledge of Contact Centre Technologies e.g. IP PBX, Genesys, Asterisk – Advantageous
on IT site is minimized and provide Pre- and Post-sale Support. You will be required to be N Certified Compile yearly security report. Provide Pre- and Post-Sale Support – Understand need and requirement of the Information (RFI). Work alongside Account Managers and Sales executives. Provide presentations to prosfpective with key executives and decision makers. Assist Sales team in creating product/technical information and
support queue that consists largely of end-user fault calls. Identify and ensure technology assets are documented
clients in the UK, SA Europe, US, and Asia. (On-Call Rota) Be proactive. You should always look for opportunities