including 1st Line Support, Customer Service, Call Centre experience, basic Linux OS commands, SQL/relational certifications. Customer relations, 1st Line Support and Call Centre experience. Experience with a ticket documenting
etc.) and components. Standby - Rotational after-hours support duty is required to ensure stability
flexible hours to provide support for clients in the UK, SA Europe, US, and Asia. (On-Call Rota) Be proactive
Firewall / Security Experience Knowledge of Contact Centre Technologies e.g. IP PBX, Genesys, Asterisk – Advantageous
in the team Provide support during high care and after a change has gone live. Work independently on multiple
Business Connectivity and Solutions Support (Tickets/Calls). VoIP Support. Monitor Core Network. Provide Level
support queue that consists largely of end-user fault calls. Identify and ensure technology assets are documented