Call Centre Manager Jobs in Cape Town Region
Service Delivery Manager Cape Town NEW
Datafin It Recruitment
Cape Town Region
Specialist seeks a highly driven Service Delivery Manager to play a critical role in the co-ordination and Degree/Diploma, a Project Management Certification with 5 years solid IT Service Delivery Management work experience experience & 2 years' Service Management and Project Management. You must also be proficient with ITIL v3/v4 Resource and Capacity Management, Operations Management and Escalation Management and Resolution. Please SLA negotiations. Manage customer complaints including their recording, management, escalation (where
share this job on whatsappSoftware Support Engineer Cape Town
Datafin It RecruitmentCape Town Region
Our client, a prominent player in CRM and Contact Centre solutions within the Southern African region, is configuration adjustments, troubleshooting, and incident management. Applicants should possess exceptional customer (application support). Good understanding of call centre environments and equipment. Good understanding Diagnostics. Critical thinking. Relationship management. While we would really like to respond to every
Crm Engineer Cape Town
Datafin It RecruitmentCape Town Region
business. ENVIRONMENT: A top cloud CRM and Contact Centre solutions company in Southern Africa would like external applications and APIs, such as contact centres and Asterix. Ensure data integrity, security, and
Solutions Specialist Cape Town
Datafin It RecruitmentCape Town Region
ENVIRONMENT: A leading provider of cloud CRM and Contact Centre solutions in Southern Africa is seeking to appoint following defined project procedures. This includes managing customer communication and coordinating activities provide innovative solutions to meet business needs. Manage projects within scope, budget, and timeline constraints successful adoption of solutions. Implement change management strategies to facilitate smooth transitions during Qualification (Required) Certifications: Project Management Certification (Bonus Experience: 3- 4 years experience
Infrastructure Engineer Cape Town
Datafin It RecruitmentCape Town Region
architecture design, system testing, security management, and second-line support. Requirements include monitoring, system backups, and proactive PROBLEM management. Infrastructure Projects including planning, documentation and version control registers. IT Management including asset registration, equipment version standards, and general IT support for users. PROBLEM Management to proactively identify solutions to recurring Disaster Recovery/Risk Management Firewall / Security Experience Knowledge of Contact Centre Technologies e.g
Service Desk Supervisor Cape Town
Datafin It RecruitmentCape Town Region
out daily administrative task pertaining to the management of client's technology hardware while attending and Project Management. DUTIES: Oversee 100% of the requests, incidents and problems. Manage and coordinate channel for IT. Monitor and manage queueing (participating in escalated calls as needed). Oversee repository framework for managing and improving customer IT Support in the organization. Advise management on situations escalation. Manage process for communicating outage/emergency activities to the organization. Manage vendor
Junior Network Specialist Cape Town
Datafin It RecruitmentCape Town Region
DUTIES: Core Network Management. Business Connectivity and Solutions Support (Tickets/Calls). VoIP Support
Application Support Analyst Cape Town
Datafin It RecruitmentCape Town Region
analyse/implement fixes and enhancements, Release Management of scripts and code ensuring changes are tested must also have experience with DR Checks, Batch Management, Auditing Reports, Scripting (SQL, C#, JavaScript PowerShell) and have solid Infrastructure/Server Management knowledge. Please note that preference will be Equity candidates. DUTIES: Incident and Problem Management: troubleshoot/investigate and fix issues raised C#, JavaScript, MSSQL, Crystal, SSRS). Request Management: The fulfilment of requests raised by business
Network Engineer Cape Town NEW
Datafin It RecruitmentCape Town Region
DUTIES: Implementation, maintenance, monitoring and management of network security infrastructure and capability support of the Service Delivery Manager and Network Security Technical Manager. Create and update documentation information to all levels of end-users and customer IT management. Resolve all incidents and fulfil all service
System Network Administrator Cape Town
Datafin It RecruitmentCape Town Region
networking, and power systems. Additionally, they will manage the network to ensure security, performance, and maintain the organization's IT infrastructure. Manage the organization's network, including its security Monitor and troubleshoot network and system issues. Manage user accounts, permissions, and access controls skills. The ability to work well under pressure and manage multiple tasks and priorities. A strong understanding
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