including 1st Line Support, Customer Service, Call Centre experience, basic Linux OS commands, SQL/relational Customer relations, 1st Line Support and Call Centre experience. Experience with a ticket documenting
hardware configuration are in place. Provide operational support where necessary. Supply system management standards. Liaise with 3rd party vendors. Reduce operational costs. Maintain records and statistics – Monitor equipment. Keep record and statistics with regard to operational information, network infrastructure, user location and other pre-defined software. Determine user training requirements. Organise or present seminars, work workshops on relevant IT aspects. Conduct post training evaluation. Provide IT business advice. Provide
Firewall / Security Experience Knowledge of Contact Centre Technologies e.g. IP PBX, Genesys, Asterisk – Advantageous
with queries and problems. Provide users with training on tools to enable them to interpret data. Monitor with queries and problems. Provide users with training on tools to enable them to interpret data. Stay ATTRIBUTES: Leading and Deciding Supporting and Co-operating Interacting and presenting Analysing and Interpreting
procedures for future reference and training. Training and Support: Provide training and support to end-users to effectively utilise the applications. conducting training sessions, creating user guides, and responding
and implementing software solutions. Determine operational feasibility by evaluating analysis, problem definition charts, code comments and clear code. Improve operations by conducting systems analysis and recommending recommending changes in policies and procedures. Protect operations by keeping information confidential. Provide control management, build processes, testing and operations. Knowledge of the MVC pattern. Experience as
utilization for all users, providing relevant training where necessary. Maintain documentation for all down time) Experience with Policies, Procedures, Training, Compliance requirements. Desirable Certifications/
requirements as necessary. Provide overviews and training to relevant teams. Document processes to ensure
architecture, collaborating with teams to enhance operations, and implementing new features and functionalities
various use-case environments. Contribute to operational excellence, making strategic decisions to maximise