cross-skilling in the team Provide support during high care and after a change has gone live. Work independently
action, and treating everyone with courtesy and care. Provide 1st line user support to customers for Provide 1st line product support both during and after standard working hours according to the published
shifts on a rotational basis. Be prepared to work after hours on a rotational basis (including weekends)
Health and continuity locally and remotely, in and after hours, for the purposes of continuity. ICT user