Our client, a prominent player in CRM and Contact Centre solutions within the Southern African region, is product support inquiries, encompassing user assistance, configuration adjustments, troubleshooting, resolution for all assigned tickets including information gathering, troubleshooting, feedback, and updates of service requests for support by providing information to fulfil requests or enable resolution and having departments that meet the customers' expectations. Assists with the development of standards, and applies
Research and Development Manager. and Managing Director with regard to work that needs to be completed activities undertaken by the company, where such information can be obtained from data, persons and storage storage systems present at the company. Inform the Research and Development Manager of the status of all tasks Record all tests taken in a manner where such information is reasonably accessible for other staff members network. Respond to instructions and requests for information sent via email or phone, from employees and management
Requirements include a National Diploma in Information Technology, Microsoft Server Certification, and Qualifications Required: National Diploma in Information Technology or equivalent Degree/Diploma Microsoft 2016 and 2019) Backup and Recovery Internet Information Services (IIS) Nagios and Monitoring Linux (Ubuntu) Firewall / Security Experience Knowledge of Contact Centre Technologies e.g. IP PBX, Genesys, Asterisk – Advantageous
Train/Support/Coach junior members of team. Communicate with Directors and clients. Extend and maintain existing software Science, Accounting, Mathematics, Statistics, Information Systems or Computer Science. Honours preferred
Effective Communication with Team, Project Manager and Director Updating timesheets, support cases and other administrative system/client projects starting from system information gathering, solution design, preparing program
business. ENVIRONMENT: A top cloud CRM and Contact Centre solutions company in Southern Africa would like external applications and APIs, such as contact centres and Asterix. Ensure data integrity, security, and
technologies to optimise operations Managing information security & compliance Establishing and enforce & Experience: Degree (preferably masters) in information technology, computer science, or a related field senior IT leadership role, preferably as IT Head or Director Min. 7 years' successful experience delivering
a highly skilled Data Analyst/Scientist to help assist in the development of new AI offerings, monitoring various sources and convert it into meaningful information that can enhance the effectiveness of business requirements and service ad-hoc requests for information from clients within the required timeframe and
ENVIRONMENT: A leading provider of cloud CRM and Contact Centre solutions in Southern Africa is seeking to appoint
purpose. Communication - Assist in the facilitation of team meetings. Deliver informative, well-organised presentations Understand how to communicate difficult/sensitive information tactfully. Teamwork - Facilitate effective team manner. Mentos those with less experience through informal channels. Seek and participate in development Train other innovators through both formal and informal training programs. Internal Operations - Suggest