strong technical ICT Support Technician, whose primary role will be to provide support for personnel and addressing & FW rules. DUTIES: Provide technical support to in-person, telephone and email requests from software and associated peripherals. Technical support includes software troubleshooting, hardware troubleshooting tickets within the IT Support Ticket system utility for the purpose of tracking open support issues. This includes documenting the progress and outcome of high-impact Support calls and contributing to the root cause analysis
PROVIDE optimal & seamless 1 st and 2 nd Line Support, ensuring operational stability and increasing Domains and Developers as the next Application Support Analyst sought by a reputable Investment Firm. development environments. Work on multiple projects. Support domains with the technical setup and configuration
Line Support Engineer to play a pivotal role in aiding their customers with their product support inquiries skills and practical experience in configuring and supporting CRM systems. DUTIES: Remain updated with Standard with courtesy and care. Provide 1st line user support to customers for tickets logged and assigned on required according to escalation guidelines. Perform basic builds/moves/additions and change requests from to fulfil this role. Provide 1st line product support both during and after standard working hours according
our business is repeat business. ENVIRONMENT: SUPPORT product development and quality software delivery to continually improve the Software Development Life Cycle (SDLC) process – Identify bottlenecks or inefficiencies possible. Assist with troubleshooting of customer support cases. Enable customers and service organizations practices. At least 3 years of experience doing basic Development (Python and JavaScript preferred). Must Cypress / Playwright or similar. Linux command line basics. Jenkins / GiLlab configuration and pipelines.
Analysis and Design and have Software Development Life Cycle experience, including Testing methodologies Ensure functional specifications are developed to support the business requirements (either developed by Business Analysis experience. Software Development Life Cycle experience, including Testing methodologies
Retail industry - and have Software Development Life Cycle experience, including Testing methodologies Ensure functional specifications are developed to support the business requirements (either developed by Business Analysis experience. Software Development Life Cycle experience, including Testing methodologies
test cases Software Development Life Cycle (SDLC) and the Software Test Life Cycle (STLC). Common software
database structures, queries, and procedures to support CRM operations. Integrate CRM systems with external with regulatory requirements. Provide technical support, troubleshooting, and resolution of CRM-related (3-4 years). Exposure to contact center solutions. Basic understanding of Asterix is desirable (1-2 years)
team and be a part of the full Software Development Life Cycle. Build features for 4 user groups, Merchants
VoIP Support, performing network maintenance and systems upgrades and providing Level 3 Support and troubleshooting Solutions Support (Tickets/Calls). VoIP Support. Monitor Core Network. Provide Level 3 Support and troubleshooting