proficient 2nd Line Systems Engineer to become a part of its team. The ideal candidate should have demonstrated of CompTIA A or an equivalent, as well as CompTIA N or an equivalent qualification, is required. DUTIES: after-hours escalations on a rotational basis to ensure timely resolution of critical issues. Leadership and Collaboration: These are preferred) CompTIA A or equivalent CompTIA N or equivalent CompTIA server or equivalent CompTIA
Matric/Grade 12, an ITIL Certification including A and N. You will require suitable work experience with Training for Support staff. As needed, schedule employee's times and provide backup support. Interact with internal Certifications in ITIL Service Management. A & N. Advanced Excel. Project Management. MS Products (MS
IT-related tertiary qualification & be A and N/MCSE Certified. You will also need 1 years' work experience customers with progress-information and estimated times to completion. Regularly follow-up on outstanding where personal resolution is unachievable. Monitor time spent on remote incident / request-resolution to Matric / Grade 12. Tertiary IT qualification. A and N / MCSE. Experience/Skills - At least 1 years' experience solutions. Conscious of delivering solutions on time. Able to clearly articulate problems and solutions
etc.). One or more of the following courses: A, N, MCSE, Cisco CCNA, RHSE. International Certification Analytical problem-solving skills. Able to work as part of a diverse team with different skills. Can self-manage
Strong analytical, problem-solving skills and able to pick up new technologies. While we would really like
assist with installs, maintenance, ordering of parts and configurations. Travel will be required between Diagnose and resolve technical issues. Ordering of parts. Administrative functions, which include closing multi-tasking skills. Critical thinking and problem solving. Time Management skills with ability to meet deadlines
members. Pays attention to detail. Safeguards integrity of sensitive client data. Good time management
focus on the maintenance of customer ICT networks as part of IT Managed Services offerings provided to customers troubleshooting of network incidents. Maintain record via timely updates to Heat, including accurate information taken, resolution description and resolution date/time. Liaise with 3rd party vendors to resolve escalated
self-upskill. Can work independently as well as part of a team. Strong logical thinking and deductive Passion for IT and technology in general. Excellent time management skills. Exceptional attention to detail
functionalities ensuring they meet client requirements. Take part in project walkthroughs, including business requirements strong, long-lasting client relationships. Ensure timely and successful delivery of solutions according