including 1st Line Support, Customer Service, Call Centre experience, basic Linux OS commands, SQL/relational Customer relations, 1st Line Support and Call Centre experience. Experience with a ticket documenting
policies to guide your team's actions. Provide training to your staff to improve their understanding of specifications and conducting technical and operational reviews. Implementing and engineering solutions and testing. Managing operations, changes, and incidents. Conducting operations using security solutions support and guidance to entities for installing and operating security solutions. Designing and producing indicators working groups. Creating user, technical, and operational documentation. REQUIREMENTS: Qualifications –
hardware configuration are in place. Provide operational support where necessary. Supply system management standards. Liaise with 3rd party vendors. Reduce operational costs. Maintain records and statistics – Monitor equipment. Keep record and statistics with regard to operational information, network infrastructure, user location and other pre-defined software. Determine user training requirements. Organise or present seminars, work workshops on relevant IT aspects. Conduct post training evaluation. Provide IT business advice. Provide
design, critical software testing, troubleshooting operating environments and acting as a Coach & Mentor testing. Coding and debugging. Troubleshooting operating environments e.g., Windows Server Admin, Linux Act as Coach and Mentor to junior staff, provide training to new and junior staff. Resolution of Support Issue Management – GitHub Advanced knowledge of operating systems: Windows, Linux Cloud Servers. ATTRIBUTES:
You will be responsible for ensuring the smooth operation of IT systems, implementing technology solutions mindset to drive innovation and efficiency in IT operations. The successful incumbent must possess a Bachelor's scalability of IT infrastructure to support business operations and compliance requirements. Manage relationships Continuity Plans to mitigate risks and ensure operational resilience. IT Security and Compliance – Develop regulatory requirements and industry standards. Provide training and awareness programs to educate employees on
Firewall / Security Experience Knowledge of Contact Centre Technologies e.g. IP PBX, Genesys, Asterisk – Advantageous
procedures for future reference and training. Training and Support: Provide training and support to end-users to effectively utilise the applications. conducting training sessions, creating user guides, and responding
stakeholders. Your work will contribute to improving operational efficiency, optimizing business processes, and Identify opportunities for process improvement, operational efficiencies, and revenue optimization based and data visualization tools. Participate in training programs, workshops, and professional development
installation & XML configuration. Handover, training, and client engagement. On-going remote sensor Automated troubleshooting toolbox and standard operating procedure (SOP) development to solve recurring
business tools and implementing AI to transform operations. They are dedicated to delivering tailored solutions are seeking a General Manager to oversee all operations, drive strategic initiatives, and ensure the Your leadership will be crucial in boosting operational efficiency, expanding the client base, and maintaining to achieve company goals. Ensure alignment of operations with the company's mission and vision. Identify and Microsoft 365 solutions. Operational Management: Oversee daily operations, ensuring efficiency and productivity