techniques) and Application Development. DUTIES: Incidents and Queries – Provide Level 2 support on internal internal systems and external integration incidents and queries. Take ownership of application and software cause analysis on incidents with comprehensive resolution. Prioritization of incidents based on criticality
configuration adjustments, troubleshooting, and incident management. Applicants should possess exceptional assigned on their CRM Ticketing System for all IMAC (Incidents, Moves, Additions, Changes). Ensure that issues
dynamic provider of world-class Outsourced and Incident Management Services based in Tokai. You will help
technology stack. Please note this is a 1-Year Contract. DUTIES: Analyse and understand business requirements maintainability, scalability and efficiency. Coordinate with Architects and business stakeholders to
Infrastructure Support including troubleshooting and incident resolution for tickets escalated by 1st Line Engineers
designing solutions to customer requirements, and coordinating all aspects of solution delivery with the relevant includes managing customer communication and coordinating activities with internal resources to deliver
and testing. Managing operations, changes, and incidents. Conducting operations using security solutions
back-end services and their web counterparts, coordinating with team members across different infrastructure
& Gas a plus). Please note this is a 12-Month Contract. DUTIES: Project Management - Responsible for
government partners. You'll also be responsible for coordinating all the activities required to bring a new product