Our client, a prominent player in CRM and Contact Centre solutions within the Southern African region, is supporting CRM systems. DUTIES: Remain updated with Standard Operating Procedures and ensure that these are 1st line product support both during and after standard working hours according to the published Standby expectations. Assists with the development of standards, and applies these to track, monitor, report, (application support). Good understanding of call centre environments and equipment. Good understanding
business. ENVIRONMENT: A top cloud CRM and Contact Centre solutions company in Southern Africa would like external applications and APIs, such as contact centres and Asterix. Ensure data integrity, security, and
the bank, finding exceptions and bringing visibility to drift between expected money in the bank and
experience with Network & Web security, API calls, REST & SOAP, Git, GitHub, Advanced Windows Experience – Network security & Web security API calls, REST & SOAP Version controlling - Git Issue
ENVIRONMENT: A leading provider of cloud CRM and Contact Centre solutions in Southern Africa is seeking to appoint
the progress and outcome of high-impact Support calls and contributing to the root cause analysis process to users on the progress of outstanding support calls, including procurement requests. Monitor Systems
Business Connectivity and Solutions Support (Tickets/Calls). VoIP Support. Monitor Core Network. Provide Level
monitor Standard Operating Procedures (SOPs) to maintain high performance and ethical standards. Manage ensuring timely delivery and adherence to quality standards. Utilize project management tools and methodologies operations comply with relevant regulations and standards. Identify potential risks and develop strategies
help of Google Looker. Develop and maintain standardized reporting templates and data visualization tools protocols. Adhere to data privacy and confidentiality standards when handling sensitive information. Contribute Knowledge of data privacy regulations and compliance standards. ATTRIBUTES: Strong analytical and problem-solving
specifications. Ensuring product quality through standardized work procedures, potentially establishing policies specifications. Ensure product quality through standardized work procedures. Potentially establish policies Embracing Change Meeting Timescales Upholding Standards Taking Action While we would really like to respond