strong technical ICT Support Technician, whose primary role will be to provide support for personnel and addressing & FW rules. DUTIES: Provide technical support to in-person, telephone and email requests from software and associated peripherals. Technical support includes software troubleshooting, hardware troubleshooting tickets within the IT Support Ticket system utility for the purpose of tracking open support issues. This includes documenting the progress and outcome of high-impact Support calls and contributing to the root cause analysis
PROVIDE optimal & seamless 1 st and 2 nd Line Support, ensuring operational stability and increasing Domains and Developers as the next Application Support Analyst sought by a reputable Investment Firm. development environments. Work on multiple projects. Support domains with the technical setup and configuration
Line Support Engineer to play a pivotal role in aiding their customers with their product support inquiries skills and practical experience in configuring and supporting CRM systems. DUTIES: Remain updated with Standard with courtesy and care. Provide 1st line user support to customers for tickets logged and assigned on to fulfil this role. Provide 1st line product support both during and after standard working hours according Responding to a broad range of service requests for support by providing information to fulfil requests or
testing, security management, and second-line support. Requirements include a National Diploma in Information builds/upgrades/updates/moves and changes. Infrastructure Support including troubleshooting and incident resolution escalation to Upstream Vendors. Infrastructure Change Control, including planning, submission, and execution all changes agreed to as per published Change Control Processes. Infrastructure Administration including diagrams, maintenance schedules, support documentation and version control registers. IT Management including
integrate, and deploy software releases. Source Control Management - Manage and administer Git repositories Implement and enforce best practices for version control, branching, and merging strategies. Collaboration configurations, and troubleshooting steps. Train and support other team members on deployment practices and Security policies and procedures. Manage access controls and permissions within Azure DevOps and related management. Strong experience with Git Version Control, including Branching, Merging, and Repository Management
database structures, queries, and procedures to support CRM operations. Integrate CRM systems with external with regulatory requirements. Provide technical support, troubleshooting, and resolution of CRM-related and JavaScript. Experience with Git and version control systems. Experience with CRM systems and their
offerings, monitoring of existing products and supporting client queries. You will be responsible for managing objectives with specific performance measures and control systems to track progress. Extract data from various
Configuration Management Tools, Bash/Python, Source Control Management Tools (Git, including strategies for the implementation of platform architecture to support CI/CD pipelines across various projects. Collaborate Tools. Scripting languages (Bash/Python). Source Control Management Tools (Git, including strategies for
external stakeholders. You will plan, schedule, and control the software's development and deployment process DevOps, GitLab CI, etc. DUTIES: Plan, schedule, and control the software's development and deployment process quality. Knowledge of Version Control Systems: Experience with version control systems (Git, SVN, etc.),
and experienced System/Network Administrator to support their US-based team from Cape Town. The successful collaborating closely with the central team in the US. Support areas include maintaining a robust CAD workstation Manage user accounts, permissions, and access controls. Perform regular backups and disaster recovery