role including 1st Line Support, Customer Service, Call Centre experience, basic Linux OS commands, SQL/relational certifications. Customer relations, 1st Line Support and Call Centre experience. Experience with a ticket documenting
Business Connectivity and Solutions Support (Tickets/Calls). VoIP Support. Monitor Core Network. Provide Level
management. Is familiar with a range of analysis, modelling and design methods; has good current knowledge
support queue that consists largely of end-user fault calls. Identify and ensure technology assets are documented
Management – Implement configuration management model. Submit configuration amendment reports. Manage
clients in the UK, SA Europe, US, and Asia. (On-Call Rota) Be proactive. You should always look for opportunities