coach and mentor Service Desk staff including career development. Oversee staff activities. Build/Obtain (from other Departments) training material for Support staff. As needed, schedule employee's times and provide
Ensure that targets agreed within underpinning contracts are aligned with SLA targets. Ensure that service levels, including SLAs, OLAs and underpinning contracts, including attendance at change advisory board
incidents and fulfil all service requests within contracted SLA's. REQUIREMENTS: Qualifications - Matric