cutting-edge technology to serve an enthusiastic customer base. They are currently in search of a First Engineer to play a pivotal role in aiding their customers with their product support inquiries, encompassing management. Applicants should possess exceptional customer service skills and practical experience in configuring supporting CRM systems. DUTIES: Remain updated with Standard Operating Procedures and ensure that these are are always adhered to. Provide excellent customer service by developing and maintaining a habit of delivering
the bank, finding exceptions and bringing visibility to drift between expected money in the bank and Build features for 4 user groups, Merchants, Customers, Developers and Internal Operation teams. Work
retrieval methods. Ability to liaise with the customer to understand requirements on projects. Able to adhere to standards and to work as part of a team. Committed to excellent customer service. Structured
retrieval methods. Ability to liaise with the customer to define specifications on projects. Ability adhere to standards and to work as part of a team. Committed to excellent customer service. Structured
and existing software applications. Engage with customers and end-users to gather requirements, provide Ability to follow instructions and adhere to standards. Can work effectively both independently and as as part of a team. Committed to excellent customer service. Delivering the highest possible quality of
join its Professional Technical Services team who will engage with customers, gather requirements and design in product capability, designing solutions to customer requirements, and coordinating all aspects of defined project procedures. This includes managing customer communication and coordinating activities with transitions during project implementations. Perform customization and configuration tasks to tailor solutions
Technical Business Analyst to join the Centralised Services team, which collaborates with various departments stability and support objectives for the Centralised Services products and systems Identify, gather, analyse production change standards Build automations for repetitive processes within the Centralised Services Technology
version control, equipment configuration to agreed standards, and general IT support for users. PROBLEM Management recurring or known issues to minimize the impact on services. 24 x 7 x 365 support of their Infrastructure 2019) Backup and Recovery Internet Information Services (IIS) Nagios and Monitoring Linux (Ubuntu) Helpdesk
Power Apps, Power Automate, and Power BI. Create custom (Power) applications that meet business needs, sensitive data. Ensure compliance with industry standards and regulations. Troubleshooting and Support:
repeat business. ENVIRONMENT: A dynamic Financial Services Group seeks the strong business acumen as a Senior Business Analysis – preferably in the Financial Services or Retail industry - and have Software Development vendors). Continually seek opportunities to increase customer satisfaction and identify opportunities for business Agile environment. Experience in the Financial Services or Retail industry. Advantageous – Product knowledge