support to customers for tickets logged and assigned on their CRM Ticketing System for all IMAC (Incidents defined SLA targets. Own and drive ticket resolution for all assigned tickets including information gathering
is repeat business. ENVIRONMENT: ENSURE daily tickets are completed and resolved within a reasonable provide Desktop Support for dealing with day-to-day tickets and call outs, collect and deliver stock and services
troubleshooting. Generation and update of tickets within the IT Support Ticket system utility for the purpose of
Business Connectivity and Solutions Support (Tickets/Calls). VoIP Support. Monitor Core Network. Provide
to new and junior staff. Resolution of Support Tickets logged. Project Management. REQUIREMENTS: Tech