product support inquiries, encompassing user assistance, configuration adjustments, troubleshooting, required according to escalation guidelines. Perform basic builds/moves/additions and change requests from departments that meet the customers' expectations. Assists with the development of standards, and applies environments and equipment. Good understanding of basic PC and network routing & troubleshooting essential
(3-4 years). Exposure to contact center solutions. Basic understanding of Asterix is desirable (1-2 years)
highly technical or complex nature with no assistance. Assist the team with the application or technical
requirement before handing over to the Test team. Assist the Test team when communicating with external
requirement before handing over to the Test team. Assist the Test team when communicating with external