has an opportunity for a Managed Services Manager available within their Managed Service and Software Support Centre or Customer Support Management role Extensive experience in managing a team within a call center and software. Basic understanding of IT service management principles (ITIL certification is a plus). Duties high levels of customer satisfaction. Schedule and manage staff to maintain 24/7 coverage. Implement and effectively with customers, team members, and senior management. Collaborate with other departments to ensure
has an opportunity for a Managed Services Manager available within their Managed Service and Software Support Centre or Customer Support Management role Extensive experience in managing a team within a call center and software. Basic understanding of IT service management principles (ITIL certification is a plus). Duties high levels of customer satisfaction. Schedule and manage staff to maintain 24/7 coverage. Implement and effectively with customers, team members, and senior management. Collaborate with other departments to ensure