equivalent in Business Administration, Information Technology, or a related field. Certification in ITIL communication purposes. Familiarity with call centre technologies and software. Basic understanding of IT service systems. Stay updated on industry trends and technologies to ensure the call center and network operations
equivalent in Business Administration, Information Technology, or a related field. Certification in ITIL communication purposes. Familiarity with call centre technologies and software. Basic understanding of IT service systems. Stay updated on industry trends and technologies to ensure the call center and network operations