seeking to add an On - Site Senior Installation and Support Technician to their Port Elizabeth based team. N preferred. Previous experience in technical support, installation, or maintenance , preferably within Proven track record of delivering high-quality customer service and building positive client relationships
currently looking to employ a Level 1 IT Field Service Technician based in Port Elizabeth. A wonderful not limited to: Provide basic technical support and assistance to end-users or clients in an on-site.
advice to support the development of operational implementation plans and associated service delivery technology solutions, contributing to client / customer satisfaction, optimal profitability, reduced risk Liaise with business departments and external customers to define the scope of new IT projects. Translate design team. Implement business processes with supporting 'standard operating procedures' (SOPs) within continuous improvement initiatives for clients / customers (Internal / External). Manage the adoption of
to field service calls. Attend to workshop repair calls. Service, maintain, and repair customer photocopier accurately update and close service calls. Attend to a target of 5 service calls per day subject to availability requirements. Attend to service calls in the Eastern Cape region. Attend to service calls within required with the service controllers and report back to the service controllers with regard to service calls. Continually Continually communicate with the service controller regarding customers machines the status of the machine
vendors and competitors' products. Investigate customers of data centre operations complains, determine of market position and trends for solutions and services. Display knowledge of local authority and town implement designed solutions in accordance with the customer needs. Selects appropriate technical options optimising the business. Contribute to the development the Service Level Agreements (SLA), evaluate performance and orientation towards ensuring client satisfaction and service delivery. They are reliable and able to produce
to: Maintain applications and provide technical support. Lead the development of applications from concept