currently looking to employ a Level 1 IT Field Service Technician based in Port Elizabeth. A wonderful
operational implementation plans and associated service delivery processes, methods and techniques pertaining technology solutions, contributing to client / customer satisfaction, optimal profitability, reduced risk Liaise with business departments and external customers to define the scope of new IT projects. Translate Implement business processes with supporting 'standard operating procedures' (SOPs) within the framework continuous improvement initiatives for clients / customers (Internal / External). Manage the adoption of
vendors and competitors' products. Investigate customers of data centre operations complains, determine manufacturing, construction and installation standards and specifications to be localised for purpose of market position and trends for solutions and services. Display knowledge of local authority and town implement designed solutions in accordance with the customer needs. Selects appropriate technical options optimising energy efficiency, availability, scalability and standards. Identifies change requirements and the components
to field service calls. Attend to workshop repair calls. Service, maintain, and repair customer photocopier accurately update and close service calls. Attend to a target of 5 service calls per day subject to availability requirements. Attend to service calls in the Eastern Cape region. Attend to service calls within required with the service controllers and report back to the service controllers with regard to service calls. Continually Continually communicate with the service controller regarding customers machines the status of the machine
teams, including sales, installations, setup, and customer support, to address client needs and escalate Proven track record of delivering high-quality customer service and building positive client relationships