and Orchestration Tool ( Qualtrics ) to ensure availability, scalability, and sustainability in line with members and provide timeous and effective feedback on any operational issues. Ensure client needs are addressed monitoring and reviewing performance, throughput, availability, and exceptional incidents. Research and understand
of risks, contingency plans, and allocation of available resources, in line with the business strategy
of risks, contingency plans, and allocation of available resources, in line with the business strategy