and students on a daily basis, supporting their use of devices and systems. This includes end-user devices audio/visual systems. General Responsibilities Execute technology support in accordance with ITIL guidelines
reports on information security incidents, Internet use, and ICT policy breaches. Excellent knowledge of infrastructure. Understand technological trends and use this knowledge to bring solutions to business units
storage systems. Support financial ERP systems. Use scripts and commands to automate tasks and to change upgrades. Compile monthly reports for the IT Manager. Execute duties in accordance with ITIL framework guidelines