Only South African citizens or Permanent Residents with SA ID number may apply. Long-term contract (starting execution of migration, cutover and go-live as well as post go-live support activities. Interaction with clients & Problems tickets) within defined SLA's (Service Level Agreements). User interface transactional
Only South African citizens or Permanent Residents with SA ID number may apply. Long-term contract (starting
Only South African citizens or Permanent Residents with SA ID number may apply. Long-term contract (starting
Only South African citizens or Permanent Residents with SA ID number may apply. Long-term contract (starting
Subject Matter Expert (SME) for the CMDB / Manage Service Configuration topics in the context of a feature Manage Service Configuration processes including coordination of relevant interfaces to other service management coordinating activities related to the CMDB and Manage Service Configuration processes. Consulting on the IT Configuration standards Interfacing with other experts on IT Service Management topics Interfacing with other experts topics included in scope of services supported Proven experience in IT Service Management ( ITSM ) dealing
troubleshooting and incident and problem management and meet service level objectives Perform monitoring tasks to pro-actively tools and procedures to ensure compliancy with service level agreements and operational standards. Contribute technologies. Continuous improvement to ensure effective service Ensure adherence to organisational policies, practices performance and execution. Service delivery to ensure customer satisfaction Maintain service, quality and desired / schedules in order to manage achievement of service delivery goals. Share knowledge on, and participate
Interfacing with other experts with regards to IT Service Management. Ensure, drive, steer, report and improve process templates. Updating and maintaining TLM service offerings in ServiceNow. IT Process Maintenance Communication / Optimization/Improvement in IT Service Management (ITIL) with focus on TLM. Review and
partners. Empower users through training and self service solutions. Develop a deep understanding of processes
creation and usage Familiar with data streaming services such as Apache Kafka Coordination between development