functioning. Support equipment in a operating system environment, from implementation through to support. Install firmware and hardware through regular maintenance. Support assigned projects and install and implement in tasks to improve organizational efficiencies. Support a broad spectrum of technical issues, performance and implement tactical and strategic plans for supporting the organizations Windows server environment years' Operating system support experience. 3 - 5 years' experience supporting Microsoft Operating Systems
holidays on implementation and operations (IT Support) related tasks. Clean credit record and no criminal Proactively propose solutions to improve the support of (new) business processes. Executing the required go-live support activities. Interaction with clients through meetings, calls and emails. Support the troubleshooting troubleshooting, resolving and closing of production support tickets (Incidents & Problems tickets) within
with the focus on Technical Lifecycle Management. Support with the Planning, conducting and after care related to Technical Lifecycle Management activities. Support with the documentation of infrastructure components architecture documentation with focus on TLM. Supporting the development of technical recommendation with Applications) in support of TLM. Interfacing with other experts regarding TLM topics in support of the relevant
identify areas of improvement and automation. Support existing processes / applications together with opportunities for digitisation for users. Align and support the product owner in achieving targets / goals
manuals 2nd and 3rd level technical operational support for developers (technical end users developing
related to key topics included in scope of services supported Proven experience in IT Service Management ( ITSM experience with configuring, administering and supporting large enterprise IT Service Management (ITSM)
Apache Kafka Coordination between development and support environments Assist with identification and management methodologies Data Analysis ITSM knowledge User support ticket management MS Teams and the Microsoft office
technologies Coordination between development and support environments Assisting with the business case Planning
Maintenance and functional enhancement of the solution Support and error analysis during overall test cycles and
dedicated infrastructure, and the provisioning and support of OCI resources (preferred). Optional knowledge