safe and successful. Following up on incident tickets to make long term improvement. Actively making making suggestions to reduce the number of problem tickets. Proactive improvements in daily IT operations.
safe and successful. Following up on incident tickets to make long term improvement. Actively making making suggestions to reduce the number of problem tickets. Proactive improvements in daily IT operations.
closing of production support tickets (Incidents & Problems tickets) within defined SLA's (Service
resolving and closing Operational and Maintenance tickets within defined SLA's (Service Level Agreements)
methodologies Data Analysis ITSM knowledge User support ticket management MS Teams and the Microsoft office suite