and give training to colleagues and users when required. Compiling of user and operational manuals 2nd 2nd and 3rd level technical operational support for developers (technical end users developing on the
to coach and give training to colleagues and users when required Assist with training – when required Compiling Compiling of user and operational manuals System audits Understanding of integration between different
special context of TLM. Practical experience in IT Operations. Ability to conceptualise complex information relevant for IT Operations. Practical experience with the classical IT Infrastructure Operations, DevOps and reading and writing and presentation delivery. IT Operational Experience as per ITIL. Project management experience
departments and process partners. Empower users through training and self service solutions. Develop a deep understanding
problem tickets. Proactive improvements in daily IT operations. Qualifications & experience required: Relevant