Determining project changes. Providing administrative support as needed. Undertaking project tasks as methods, such as Scrum and Kanban boards Project administration knowledge and experience. Organisational change
related to key topics included in scope of services supported Proven experience in IT Service Management ( ITSM experience with configuring, administering and supporting large enterprise IT Service Management (ITSM)
Apache Kafka Coordination between development and support environments Assist with identification and management methodologies Data Analysis ITSM knowledge User support ticket management MS Teams and the Microsoft office
Maintenance and functional enhancement of the solution Support and error analysis during overall test cycles and