departments and process partners. Empower users through training and self service solutions. Develop a deep understanding realisation of targets. Workshops / workshop facilitation / team discussions / decision making. The below
Quality Manager and the ServiceNow Owner Chair and facilitate meetings where appropriate and distribute minutes
to coach and give training to colleagues and users when required Assist with training – when required Compiling
requirements Ability and willingness to coach and give training to colleagues and users when required. Compiling
Carrying out of necessary communication measures and training Reporting on requirements and suggestions for and verification processes Capable of providing training as a subject matter expert (SME) and provide input
authorization roles. Preparing user manuals and conducting training to business process owners. Preparing cut-over project. Ability and willingness to coach and give training to fellow colleagues and users when required Salary
activities. Preparing User manuals and conducting training to business process owners. Planning of go live
forge checks. Document findings, coach and give training to fellow colleagues and users when required.
Meet with end users and gather requirements User training System testing/parallel runs System implementation
objects. Preparing user manuals and conducting training to business process owners. Go-live preparation