(will be required to go into the office every day). South African citizens / Permanent Residents with SA ID applications and help desk software (eg. Fresh Service). Excellent problem-solving and communication skills
Only South African citizens or Permanent Residents with SA ID number may apply. Long-term contract (starting & Problems tickets) within defined SLA's (Service Level Agreements). User interface transactional
Only South African citizens or Permanent Residents with SA ID number may apply. Long-term contract (starting
troubleshooting and incident and problem management and meet service level objectives Perform monitoring tasks to pro-actively tools and procedures to ensure compliancy with service level agreements and operational standards. Contribute technologies. Continuous improvement to ensure effective service Ensure adherence to organisational policies, practices performance and execution. Service delivery to ensure customer satisfaction Maintain service, quality and desired / schedules in order to manage achievement of service delivery goals. Share knowledge on, and participate