manuals 2nd and 3rd level technical operational support for developers (technical end users developing
related to key topics included in scope of services supported Proven experience in IT Service Management ( ITSM experience with configuring, administering and supporting large enterprise IT Service Management (ITSM)
Apache Kafka Coordination between development and support environments Assist with identification and management methodologies Data Analysis ITSM knowledge User support ticket management MS Teams and the Microsoft office
Maintenance and functional enhancement of the solution Support and error analysis during overall test cycles and
dedicated infrastructure, and the provisioning and support of OCI resources (preferred). Optional knowledge
Determining project changes. Providing administrative support as needed. Undertaking project tasks as required