partners and other departments and maintaining data consistency across departments and process partners partners. Empower users through training and self service solutions. Develop a deep understanding of processes
Interfacing with other experts with regards to IT Service Management. Ensure, drive, steer, report and improve process templates. Updating and maintaining TLM service offerings in ServiceNow. IT Process Maintenance Communication / Optimization/Improvement in IT Service Management (ITIL) with focus on TLM. Review and mandatory artifacts and activities. Maintenance of customer base data. Engage with stakeholders of TLM Crisis
a functional IT consultant (process design, customizing and specifications for enhancements and new processes)