release activities Production support & hyper-care after production deployments 2nd and 3rd level support
solutions; identify, interpret, validate and document customer requirements Facilitate workshops to collect business modifications to satisfy clients' needs Design, customize, configure and testing of FI Identify gaps, issues Ability to understand business processes from a customer perspective Must be results oriented Essential
identify gaps and opportunities) Understanding key customer individual needs and addressing these by strategizing feature team Resolving customer complaints quickly and efficiently Keeping customers updated on the latest skills Maintain a positive attitude focused on customer satisfaction Strong analytical and problem-solving
implementation. Take consultative approach to challenge customers' requested solution design, should a better alternative the team. Willingness to engage with foreign customers and be sensitive to possible language barriers required. Solution and results orientated with strong customer focus. Understand situational awareness and holistic Management or similar experience of which 6 must be on custom developed solutions. Cloud based project experience
effectively Willing to deal with customers. In most cases they will be foreign customers and language barriers might
occurrences of errors and improve Developer and customer experience. Develop scripts/monitoring to analyse
topics Willingness deal with (talk to) our global customers (due to the global exposure language barriers